Privacy Policy

The following terms are listed in alphabetical order and are widely used throughout the Policy. Unless they are used in other clearly specified contexts, the terms are listed below together with their corresponding meanings.

1.1 “Furniture Express” – means us as company Furniture Express, with Reg Nr 2020/920711/07, at the registered physical address: 56 11th Road, Kew, Johannesburg Gauteng, 2090, South Africa.

1.2 “Child” – means any person under the age of eighteen years old;

1.3 “Cookies” – a Cookie is a small text file sent by a web server to store on the browser used to visit the website. Some cookies are used to ensure the website works as intended, others may store user preferences or be used to collect anonymous website usage and/or user behavior statistics.

1.4 “Data Breach” – means that the personal information may have been compromised. This may be by means of both physical or virtual security breaches, unauthorised access, loss, unauthorised disclosure, and/or the alteration of the personal information Furniture Express holds on you.

1.5 “Data Subject” – as cold as it seems, this means “YOU” the person reading this document or using this website for whatever reason;

1.6 “Direct Marketing” – represents those annoying emails and phone calls you may receive from strangers with the intention of selling you a service or a product – modern-day hawking indeed;

1.7 “Direct Marketer” – this refers to any supplier who uses direct marketing as a means of advertising;

1.8 “Employees” – means any person(s) employed by Furniture Express;

1.9 “SA Government” – means the Government of RSA (The Republic of South Africa);

1.10 “Operator” – an Operator is a person or entity who is under a Responsible Party’s contract or mandate to process personal information without becoming under the authority of that Responsible Party;

1.11 “PAIA” – is the acronym for: “Promotion of Access to Information Act, No 2 of 2000”;

1.12 “Personal Information” includes any form of information that can be used to verify your identity as a Data Subject. The term “Information” is widely used throughout the Act and may include: a person’s name and surname, company details, contact information, religion, sexual orientation, personal views and opinions, private correspondence, health records, employment records, and financial records.

1.13 “Policy” means this Privacy Policy you are reading now;

1.14 “POPIA” is the acronym for The Protection of Personal Information Act No. 4 of 2013;

1.15 “Processing” means by any activity or an operation, this can either be electronically or by human interaction regarding personal information by means of:

1. a) Collecting, receiving, recording or capturing, storing and retrieving, altering (editing), and consulting or any other form of use;
2. b) Sharing of Personal Information by any means or making available in another form, like a record;
3. c) Merging and linking of data and destruction of information;

1.16 “Regulator” means the Information Regulator established in terms of POPIA, who is empowered to monitor and enforce POPIA Act compliance with provisions of, and in accordance with the POPIA Act

1.17 “Responsible Party” This represents a person working alone, a public or private body, a group of individuals working together, or any other person who determines the reason (why) and how your Personal information is being processed.

1.18 “Special Personal Information” Any personal Information concerning a Data Subject’s biometric information, criminal behavior records, ethnic origin or race, health records, memberships to trade unions, political views and opinions, philosophical beliefs, and sexual life is considered Special Personal Information.

1.19 “Third Party” Any agent, consultant, contractor, subcontractor, and service provider the responsible party may be using.

2.1 The primary purpose of this Policy is for Furniture Express to inform data subjects on how they collect and process personal information

2.2 Furniture Express in the capacity of Responsible Party (and/ or Operator – where relevant), will continually aim to observe and comply with POPIA obligations regarding Personal Information. Furniture Express will adhere to accepted principles, practices and guidelines when it processes personal information in respect, or on behalf of any Data Subject.

2.3 Furniture Express only collects information relevant to the services and products we provide. This policy applies to any/all information we may obtain from you by the following means: information you supply us with directly as Data Subject; and information we may have obtained by a third party in the capacity of service provider acting on their behalf.

2.4 We use Third party service providers in some instances and this privacy policy does not apply to third parties as they have their own policies. We use the following third party service providers:

Facebook Pixel – We advertise our products and services on Facebook. Facebook Pixel will display related adverts when you leave our site. Facebook’’s Privacy policy can be found here: https://web.facebook.com/policy.php?ref=pf&_rdc=1&_rdr

Google reCAPTCHA – reCAPTCHA uses an advanced risk analysis engine and adaptive changes to keep malicious software from engaging in abusive activities on this website. The full Privacy Policy for Google reCAPTCHA can be found here Google Privacy Policy and Terms of Use.

Google Analytics – is an Analytics platform by Google that enables businesses of all sizes to track user behavior, gain marketing insights, and analyse website interactions and more. Google’s Privacy Policies applies to this service and can be found here: https://policies.google.com/privacy?hl=en-US

Google Ads – An advertising service by Google – https://support.google.com/adspolicy/

3.1 Furniture Express collects relevant personal information directly from Data Subjects in order to perform a service or complete a purchase. Furniture Express may also obtain any information the Data subject has made publicly available, or if the personal information forms part of public records.

3.2 Furniture Express will at all times collect Personal Information in a law abiding way and ensure that personal information will remain safe guarded and will only process personal information on legitimate grounds.

3.3 In some instances Furniture Express may collect personal information directly from third parties. Furniture Express will only process personal information from third parties with Data Subject’s consent where Furniture Express is permitted to do so in terms of clause 3.1 above.

3.4 Examples of third parties may include: (i) Publicly available resources, ie, Companies and Intellectual Property Commission) (ii) Clients Furniture Express provides a service for. (iii) Recruitment agencies.

4.1 Where Furniture Express is the Responsible Party, it will only Process Data Subject’s Personal Information (except for Special Personal Information) where –

4.1.1 Data Subject has given consent; in the case of a child, a competent person gave consent;

4.1.2 Processing of personal information is required to carry out actions to conclude a contract where the data subject is a party;

4.1.3 Furniture Express has the legal obligation to process personal information;

4.1.4 Processing protects a Data Subject’s legitimate interest and/or;

4.1.5 Processing is required to pursue the legitimate interest of Furniture Express and/or third-party providers to whom information is supplied.

4.2 Furniture Express will only process Personal Information if one of the legal bases in paragraph 4.1 is present.

4.3 Furniture Express will ensure that Data Subjects are clear on why and how Personal Information is being processed by Furniture Express.

5.1 Furniture Express will generally not process the Personal Information of a Child or any other Special Information on any data subject unless –

5.1.1 Data Subject has given consent to process the personal information;

5.1.2 Processing is required for the establishment, exercising defense of a right or lawful obligation;

5.1.3 Processing is required for historical, research, and statistical purposes, subject to clearly stipulated safeguards;

5.1.4 Personal Information has been made public by Data Subject; or

5.1.5 specific authorisation in terms of POPIA applies.

5.2 In line with POPIA Furniture Express may not process a child’s Personal information – unless consent has been obtained from the child’s legal guardian or the child’s parent. Furniture Express will process this information in accordance with the applicable laws.

6.1 Under its POPIA obligation Furniture Express is aware that it needs to inform its Data subjects about how their personal information is being collected and processed in order for the Data Subjects to fully understand this process.

6.2 Furniture Express will ensure to only Process the Personal Information of a Data Subject for lawful and clear purposes. Furniture Express will make Data Subjects aware of such purposes.

6.3 Furniture Express will ensure that there is always a legal basis for Processing Personal Information and will not use Data Subject’s personal information for any other purpose than for which the data subject has been made aware.

6.4 Furniture Express will use Personal Information only for reasons relating to operating and managing its normal business operations, these reasons carry the Data Subject’s best interests at heart and include one or more of the following purposes:

6.4.1 to provide data subjects with products, services, and support as well as performing credit vetting where applicable.

6.4.2 to facilitate onboarding suppliers and/or service providers of Furniture Express. In the same, Furniture Express will also process a service provider or supplier’s personal information.

6.4.3 for procurement and supply purposes;

6.4.4 to facilitate payment processing, including payment of Furniture Express suppliers/service providers;

6.4.5 to facilitate delivery of orders;

6.4.6 to analyse and monitor the use of any of Furniture Express’s electronic systems. Furniture Express may sometimes engage with third-party service providers for services, products, and content

6.4.7 for purposes of preventing, discovering, and investigating violations of this Policy, the applicable laws, and other Furniture Express policies;

6.4.8 in connection with employment-related purposes like recruiting staff, performing background checks, etc;

6.4.9 in the case of an internal audit (investigation and ensuring relevant risks are mitigated);

6.4.10 in the case of an external audit Personal Information will be shared with a third party;

6.4.11 for internal administrative purposes;

6.4.12 to comply with any applicable law or order of the court and government agencies and any regulatory authority that has authority over Furniture Express.

7.1 Furniture Express will ensure that information is kept accurate, up to date and complete as reasonably as possible, depending on what personal information has been collected.

7.2 Furniture Express may not always request Data Subjects to update Personal Information unless it is absolutely necessary.

7.3 Furniture Express expects that a Data Subject will notify Furniture Express of any changes to their personal information.

8.1 Furniture Express is allowed to store Personal Information electronically or in hard copy format. Personal information may also be stored on third-party servers via cloud services or other technologies with whom Furniture Express is contracted to support Furniture Express as a website design, graphic design, digital marketing, and hosting company.

8.2 Furniture Express’s third-party servers, including cloud storage providers may process Personal Information from time to time only for the purpose for which the information has been collected in the first place.

8.3 Furniture Express will ensure that Third Party service providers process Personal Information in accordance with internal policies, procedures, and POPIA

8.4 Furniture Express will ensure that Third Party Service providers process personal information only for the reason specified by Furniture Express. Furniture Express requires such Third Party Service providers to employ the same level of security as Furniture Express to ensure personal information is kept safe.

8.5 Furniture Express, its affiliates and service providers are based both locally in South Africa and abroad. This means your personal information may be processed outside of South African Borders. Furniture Express will take every possible measure of precaution to ensure Personal Information is safeguarded regardless of its location, under the same standards of protection required under the applicable laws, including POPIA.

9.1 Furniture Express, acting in its capacity as Direct Marketer, will strive to comply with its POPIA obligations when undertaking any direct marketing ventures

9.2 Furniture Express acknowledges that a Data Subject needs to first provide permission in order to receive Direct Marketing from Furniture Express.

9.3 Furniture Express may use Personal Information to contact a data subject to promote Furniture Express’s Products and Services, provided that the data subject is an existing client of Furniture Express, or that the Data Subject gave previous consent to receive Marketing Material from Furniture Express .

9.4 If the Data Subject is an existing client, Furniture Express will only use the Personal Information collected through the provision of a product or service only in relation to a similar service Furniture Express provides/provided to the Data Subject.

9.5 Furniture Express will give a Data Subject the opportunity to object to their personal information being used for Direct Marketing Purposes by Furniture Express. If a Data Subject previously gave consent to receive Direct Marketing and would like to stop receiving Direct Marketing they will be able to unsubscribe by clicking an unsubscribe link that will appear on every Direct Marketing communication.

9.6 If you have requested not to receive Direct Marketing materials Furniture Express will not process your personal information for Direct Marketing purposes.

10.1 Furniture Express is allowed to keep a record of personal information, whether in an electronic or hardcopy format. This information relates to interactions like correspondence to Furniture Express by the Data Subject

10.2 Furniture Express may not hold on to personal information longer than the period it has been collected for. Furniture Express is required to destroy Personal Information in such a way that it can not be reconstructed. This prohibition does not apply to the following scenarios:

10.2.1 Where the personal information is required by law or any government authority;

10.2.2. The Personal Information is required by Furniture Express to fulfill its lawful activities and functions;

10.2.3 The personal information is required by a contract between Furniture Express and a Data Subject;

10.2.4 The Data Subject has given consent to Furniture Express to retain the Personal Information;

10.2.5 The record is being retained for archival, analytics, research, historical and statistical uses, provided that the personal information is safeguarded against it being used for another purpose subjected to the expectations noted within this policy for as long as needed to fulfill the purpose to why the information was obtained and /or permitted by law.

10.3 Where the record is being retained for archival, analytics, research, historical, and statistical uses, the data subject’s personal information will be processed according to this policy and applicable law.

10.4 Furniture Express will ensure that any personal information is destroyed as soon as the purpose for its collection has been fulfilled, this data will be destroyed in a way that can not be reconstructed or used to re-identify a data subject. Non-Identifiable information may be used by Furniture Express indefinitely.

11.1 In order to deliver a product or service to its Data Subject Furniture Express is required to collect personal information lawfully from its Data Subjects. Failure to provide this information will result in Furniture Express being unable to deliver the service or product to its Data Subjects.

11.2 Furniture Express will not be able to provide a service or product to its Data Subject or perform its obligations as an employer without processing Personal Information.

12.1 Furniture Express shall safeguard Personal Information by all means possible from loss, alteration, and from unauthorised third-party access.

12.2 To keep the Personal Information Furniture Express holds on its Data Subjects secure, Furniture Express has implemented various physical, technological, and contractual security measures. Protecting any Personal Information from loss, theft, disclosure, unauthorised access, copying, and use or modification.

13.1 Data Breach means that reasonable grounds exist to believe that personal information has been compromised, acquired, or accessed by an unauthorised third party by any incident.

13.2 Data Breaches can happen for a variety of reasons, which may include the following: (a) An attack on systems such as hacking, phishing scams, and viruses. (b) Equipment Failure (c) loss or theft of equipment containing personal information. (d) Unforeseen circumstances i.e., a flood. (e) human error.

13.3 Any data breach will be addressed to Furniture Express in accordance with POPIA terms.

13.4 Both the affected Data Subjects as well as The Regulator will be notified by Furniture Express in the unfortunate event of a data breach unless notified by authorities in writing to delay this notification.

13.5 Furniture Express will send this notification as soon as reasonably possible after becoming aware of a Data Breach in respect of Data Subjects Personal Information

13.6 Where Furniture Express acts as the Operator, it will notify the relevant Responsible Party immediately as soon as there is reason to believe that the Data Subject’s information has been accessed by a third party by means of a Data Breach.

14.1 Furniture Express may disclose personal information to its third-party service providers provided they have agreed to process any personal information in accordance with this Policy and POPIA requirements.

14.2 Third Parties may assist Furniture Express as service providers for:

14.2.1 Data Storage and Hosting;

14.2.2 Auditing and Bookkeeping;

14.2.3 Training Employees;

14.2.4 Notifying Data Subject of any relative information with regards to Furniture Express

14.3 Furniture Express will not disclose personal information on a data subject without the data subject’s consent in accordance with the applicable law.

14.4 Furniture Express may also send Personal Information to a foreign jurisdiction outside of the Republic of South Africa for processing and storage.

14.5 Furniture Express will obtain the necessary consent from the Data Subject to transfer its Personal information into another jurisdiction outside the borders of South Africa where Furniture Express is allowed to do so under the provisions applicable to cross border flow of Personal Information under POPIA.

14.6 Data Subjects need to take note that any personal information processed in a foreign jurisdiction may be subject to the laws of the country in which the personal information is held and may be disclosed to governments, courts of law, regulatory authorities, and law enforcement agencies.

15.1 This website uses cookies to provide a good user experience and to anonymously track user behavior and website usage statistics. This website may use cookies from Google Analytics, Facebook, MailChimp and Google maps, etc to function properly.

15.2 You may refuse these cookies by activating the setting in your browser which allows you to refuse the use of cookies. Unfortunately, our Website will not function properly without these cookies and some parts may not be accessible to you.

15.3 By accepting a cookie, or failing to refuse it, you agree that we may process your personal information collected by cookies (in accordance with this Policy

16.1 Under the Promotion of Access to Information Act, No. 2 of 2000 (“PAIA”) certain access rights are given to Data Subjects. These rights include:

16.1.1 Right of access: A Data Subject with positive identification has the right to (i) Enquire if a Responsible Party holds any personal information about the Data Subject; (ii) Request from the Responsible Party to clarify what personal information is held on the Data Subject (iii) To enquire on which Third Parties have access to which information is held. A Data Subject may request:

16.1.1.1 – Furniture Express to confirm whether it holds any Personal Information on the subject free of charge;

16.1.1.2 – To obtain a record or description of the Personal Information concerning the Data Subject. This record or description is to be provided (a) in a reasonable time and in (b) in a reasonable and understandable manner.

16.1.2 – The right to request corrections or deletions, a Data Subject may also request Furniture Express:

16.1.2.1 – Furniture Express to correct or delete Personal information about the Data Subject that is outdated, inaccurate, irrelevant, excessive, misleading, incomplete, or obtained unlawfully.

16.1.2.2 – Furniture Express to destroy any personal information it holds on the Data Subject that Furniture Express is no longer authorised to retain the records in terms of POPIA’s retention and restrictions. On receipt of such a request Furniture Express to, as soon as possible:

16.1.2.2.1 – Destroy or delete the Personal Information

16.1.2.2.2 – Correct the information

16.1.2.2.3 – to provide Data subject with supportive evidence with regards to the information; or

16.1.2.2.4 – Should the Data Subject and Responsible Party fail to reach an agreement on the request, an a Data Subject requests this, Furniture Express will take the reasonable steps to attach to the information an indication that the request has not been made;

Furniture Express’s PAIA Manual will be published in due time, in the meantime please contact us on the information supplied below.

16.1.3 – Data Subjects hold the right to withdraw their consent and object to processing.

16.2 Furniture Express may request the Data Subject to provide positive identification before it provides access, or before providing information in existence, processing, and use of the Data Subject’s Persona Information that Furniture Express holds.

16.3 Data Subject can submit a written request to Furniture Express to review any Personal Information about the DataSubject’s personal information collected, disclosed, or utilised

16.4 in accordance with POPIA and PAIA Furniture Express shall respond to these requests and supply the Data Subject with any such personal information.

16.5 The accuracy or completeness of a DataSubject’s personal information can be challenged by the data subject at any time in accordance with the process set out in the PAIA Manual to access Personal Information.

16.6 Should a Data Subject indicate that their personal information is inaccurate or incomplete, Furniture Express will ensure that the personal information it or its Third Party Service providers hold, is amended or deleted.

17.1 Furniture Express is to respond to any written request within no more than 30 days. In some instances, a further 30 days may be allowed but no further extension shall be allowed.

17.2 Data Subject reserves the right to complain about the time limit by contacting Furniture Express using the contact details from paragraph 20 below.

18.1 The Requester / Data Subject may be required to pay a reasonable access fee with regard to searching and preparing records. The format these records are supplied in may also affect the price and will be listed in our future PAIA manual. All contact information is listed below. Fees may vary.

19.1 Furniture Express reserves the right to change these conditions from time to time as it sees fit and will announce that these changes have been made by all means possible. Any changes to Furniture Express’s Privacy policy will be posted on our website 30 days prior to these changes taking place.

19.2 The current Privacy Policy will govern the respective rights and obligations between Furniture Express and its Data Subject each time the Data Subject accesses or uses Furniture Express’s website or related services.

20.1 For any further information, comments, concerns or complaints with regards to Personal Information can be directed to Furniture Express by contacting us on the provided information below:

On Our Website at http://www.furnitureexpress.co.za.

By Mail:  P O Box 653569, Gauteng, 2010. Or,

Telephonically by calling Our information Officer on +27114401671 or email at monasturskyfamily@gmail.com

20.2 Should a Data Subject be unsatisfied by the manner in which Furniture Express addresses any complaint with regards to Personal Information, the Data Subject can contact the office of the Regulator at the details below:

Website:http://justice.gov.za/inforeg/

Tel: 012 406 4818 Fax: 086 500 3351

Email: inforeg@justice.gov.za